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Cancellation & Refunds

Cancellation & Return Policy

Order cancellation time is 15 minutes. Please reach out to our customer services for cancellation requests and refunds.

In case of cancellations, the amount will be credited to customers' E-Cash available on our portal.

Cakes will be delivered on next the day.

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case this in not available for any reason, we will contact you within 2 business days and give you the option to exchange or cancel the order based on your convenience.

Replacement/ Refund Policy

We do not accept returns of our product apart from Manufacturing Defect or Damage during transportation. If there is any defect or complaints, you need to inform it to us by sending an email or calling our call-center within 24 hours of receiving & accepting the product.

We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during transit
  • Or there might be a manufacturing defect
  • Or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 48 hours after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a refund or replacement, email us at ecommerce@frozit.in with your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

  • If the replacement item is not available, we will try to give the customer the best possible alternatives, but at the end, the choice of the customer will be final.
  • If the customer has paid, 100% refund will be given if the product is not available or the product is not shipped.

*Please note that any shipping charges incurred will not be refunded*

If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at sole discretion to cancel such orders. These customers/accounts will be denied access from the use of site or purchase of products in the future.

Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed, and acknowledge the same to the delivery person.

Contact Us

If you have any questions about the policies, please Contact Us.

Last Edited on 21-11-2021